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It is in understanding your needs and concerns that we are able to strengthen our commitment to you. We encourage you to contact us with your thoughts and questions. We look forward to hearing from you.

Frequently asked questions

About your energy use, neighbor comparison, and Home Energy Report

About your energy use, neighbor comparison, and Home Energy Report

I can’t find my neighbor comparison. Why can’t I access this comparison?

At this time, neighbor comparison data is not available for a small percentage of our customers. We are working to upgrade our analysis capabilities and hope to have this feature available for these customers in the near future.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. How can these online tools help me?

There are usually at least a few energy-saving ideas, offers or rebates that customers with unusual energy requirements can take advantage of in order to save money. It only takes a few minutes to browse the dozens of ideas available online. Why not give it a try?

How can my efficient neighbors manage to use so much less energy than me?

There are opportunities to save energy in just about every American home.  Many of the efficient households in your area likely take more than one step to reduce their electricity use, such as: utilizing a programmable thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. It’s also possible that our report might be relying on an incorrect assessment of your home’s livable floor space. You can update your home’s information online under the “My Home Profile and Settings” section of this website.

How can I reduce my energy use?

There are many no cost or low cost actions you can perform, from turning off lights whenever you leave a room to installing energy efficient CFLs.

We also recommend that you initially focus your efforts on the largest home energy users, which are typically air conditioning in the summer and heating in the winter. Other common heavy energy users include refrigerators and freezers.

Start getting ideas by viewing our entire library of tips and recommendations under “Ways to Save.” You’ll find many energy-saving tips along with information on ComEd’s Smart Ideas® rebates and incentives.

Is it possible that my meter is broken or not properly calibrated?

Broken or uncalibrated meters are very uncommon. More likely, if you think you are more energy efficient than your report shows, it’s possible that our report might be relying on an incorrect assessment of your home’s livable floor space. You can update your home’s information online under the “My Home Profile and Settings” section of this website.

Who are my neighbors?

Your neighbors are a group of about 100 homes that are similar in size with the same heat type and similar dwelling type located within the general vicinity of your home.

How did you choose the homes used in my neighbor comparisons?

To ensure your comparison is valid, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs such as home size and heating source. And importantly, we only include homes that appear to be occupied at the time of the comparison. We do not include homes that appear to be unoccupied based on low energy usage during the given period.

Do other households know if I’m in their neighbor comparison and how my household’s usage compares?

No. ComEd only uses meter information for billing purposes and to provide you with useful insights about your home’s energy use. Your information, like the other homes in your report, is compiled anonymously and not shared with anyone. Only you can see the energy-usage data specific to your home.

My neighbors leave for the winter and other homes nearby mine are vacant. How can you compare my usage to these homes?

The “neighbors” the report compares you to is really a group of about 100 homes that are similar in size and located within the general vicinity of your home. They may or may not be next door or even down the street from you. Additionally, the report only utilizes homes that appear to be occupied at the time of the comparison. We do not include homes that appear to be empty based on low usage during the comparison period.

My home is not the same size as my neighbors’ homes.  How can you compare my usage to these homes?

We use the average usage of 100 similarly sized homes in the vicinity of your home. These homes may or may not be next door or even down the street from you. If you suspect that the report is using an incorrect size for your home, you can change the square footage figure in the “My Home Profile and Settings” section of this website.

My household has more members than my neighbors’ homes.  How can you compare my usage to these homes?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons rely upon a group of similar, nearby, occupied homes. Our research shows that for almost all residents this results in a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and special loads like hot tubs and swimming pools. You can provide additional information about your home in the "My Home Profile and Settings" section of this website, and we will use it to enhance your neighbor comparison.

How do you determine the size of my home and how do I update it?

The size of your home is based on data that is collected from public records. If the size of your home is not correct, you can change it in the "My Home Profile and Settings" section of this website.

What if there are good reasons that my household uses more energy than my neighbors?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons rely upon a group of similar, nearby, occupied homes. Our research shows that for almost all residents this results in a good indication of typical usage. However, there are some factors for which we don't account, such as the number of occupants in the home and special loads like hot tubs and swimming pools. You can provide additional information about your home in the "My Home Profile and Settings" section of this website, and we will use it to enhance your neighbor comparison.

I work from home and my neighbors are gone all day long. How can you compare my usage to these homes?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons rely upon a group of similar, nearby, occupied homes. Our research shows that for almost all residents this results in a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and special loads like hot tubs and swimming pools or the schedules of the home’s occupants. You can provide additional information about your home in the "My Home Profile and Settings" section of this website, and we will use it to enhance your neighbor comparison.

What is in the Home Energy Report?

Home Energy Reports are designed to provide new information to help you understand your home's energy use and to help you find smart ways to make your home more efficient. Each report will provide you with new information including:

  • Information on your home's energy use: For the first time, you'll be able to see your home's energy use in the context of the energy use of similar, occupied homes in or near your neighborhood.
  • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
  • Ideas on Energy Efficiency: On each report, you can find ways to save energy, including information on the rebates and other special programs we offer.

How can I join the Home Energy Reports program?

At this time, you cannot request to be added to the Home Energy Reports mailing list. However, you do have access to an online version of this paper report here at this Web site; and you can utilize the same online energy tools that report recipients use to help manage energy usage and save money.

Why was I selected to receive a Home Energy Report?

You were among 340,000 randomly selected customers chosen to participate in this unique program.

How often will I receive a Home Energy Report?

You will receive a Home Energy Report each month for the first three months, and then on a bi-monthly basis thereafter. In some cases, you may receive the report quarterly instead of bi-monthly.

Why have I stopped receiving the Home Energy Report?

You may have opted out of the program or changed residences. Sometimes, ComEd simply discontinues sending these reports. However, even if you’ve stopped receiving these reports, you can still view an online version of the paper report at this Web site and still utilize the online energy tools that report recipients use to manage electricity consumption and save money.

How much does this report cost customers? Why is ComEd sending it?

In compliance with Illinois law, ComEd’s Smart Ideas® portfolio of energy efficiency incentives is funded by customers on each customer’s monthly electricity bill. The Illinois Commerce Commission carefully reviews the program to ensure funds are well spent and the program is cost effective. Home Energy Reports are just one of the many energy efficiency elements offered through ComEd's Smart Ideas®. Customers are encouraged to participate in other programs.  Learn more.

Is my report available electronically?

Yes, reports are available electronically.  You can adjust your report setting preferences under “My Home Profile and Settings.”

How does ComEd choose which energy savings tips to provide me on my Home Energy Report?

The energy savings tips provided on your Home Energy Report are personalized based on the information we know about your home, including whether you live in a single family or multi-family residence, if you have gas or electric heat, the time of year in which the recommendations are provided, as well as your energy usage information. We attempt to provide you with the tips and recommendations that are most relevant to your household.

Are these tips the only ways I can save energy in my home?

These tips are a great place to start, but there are many ways you can save energy and money. The reports and this website include strategies that are most effective in typical homes. Not all of them will apply to your home, and there may be other things you can do to use less energy.

Will I receive new energy savings tips on each Home Energy Report? Where can I learn more?

Each report will feature a different set of tips based on your home’s profile and the tips most relevant to the current season and time of year. Sometimes, measures you have already taken may appear on your report. As we gather feedback from customers participating in the program, we will be able to improve the customized energy savings tips provided. View all of our tips on the "Ways to Save" page. The U.S. Department of Energy and the American Council for an Energy Efficient Economy are good, independent resources for additional information on energy savings.

I’ve already implemented all of the tips provided. Why is ComEd including these tips on my Home Energy Report?

Our goal is to provide you with a wide variety of savings tips to help you save energy and money. We will continue to add additional recommendations and update our tips to include the newest technologies and savings opportunities. You can view the entire library of tips on the “Ways to Save” page.

How are tips savings figures calculated?

This information is based on a current snapshot of annualized YTD average monthly retail prices for ComEd electric delivery and supply service at 11.07 cents per kilowatt-hour to residential customers in Illinois using rates applicable from January 2014 through May 2014. Actual savings may vary based on usage and rates.

Can I opt out of this program? If so, how?

We encourage you to continue your participation in the program, however, if you would like to be removed from receiving this program’s paper energy reports, please email us your request at HomeEnergyReport@ComEd.com, contact us at 888-806-2273 (press 3 then enter 26633#), or adjust your report settings under the “My Home Profile and Settings” section of this website to “Not at all.” Note: once you are removed from receiving these paper energy reports, you will be unable to opt back in and resume receiving them. You will, however, be able to continue to access the same analytics and information through My Energy Tools via your ComEd.com account.

About smart meters and High Bill/Unusual Usage Alerts

I want to learn more about smart meters.

The electric meter on every home and building keeps track of how much electricity is used by customers. Currently, meter readers record the numbers off of the analog meter dials every month and report those back to a central office. Then ComEd generates a bill for the electricity consumed. A smart meter automatically sends your hourly data to ComEd everyday throughout the day. This helps to eliminate estimated bills, improves the accuracy of your bill, and eliminates the need for a meter reader to come to your property.

Review additional smart meter information and smart meter FAQs.

I just received my first high bill alert/unusual usage alert: how was this calculated?

We send an alert as soon as we see that you’re on track to use greater than 30% more than you did last year. More specifically, if over the course of the last seven days in your billing period your usage is more than 30% greater than the same period last year, you will receive an alert that you are headed for a high bill or that you have unusually high usage.

I just received a high bill alert/unusual usage alert: why did ComEd send me this?

ComEd is offering this alerting feature, which is enabled by your smart meter, to help you better manage your electricity use and avoid surprises when your bill arrives. If you’d rather not receive these messages you can adjust your alert settings in the “My Home Profile and Settings” section of this website.

I received a high bill last month but I never received an alert warning me that I was using more than average – why didn’t I get an alert?

The alerts are only triggered under specific circumstances:  specifically when you use 30% more energy during the 7 day period prior to receiving the alert compared to the equivalent 7 day period last year.  If you are interested in monitoring your energy usage more frequently to avoid any surprises, you can view your usage so far this month by viewing the “Home” and “My Energy Use” tabs for your usage information.

I just received a high bill alert/unusual usage alert – how can I find out what my next bill is likely to be?

You can see your projected bill/usage amount by going to the “Home” tab and looking in the upper right hand corner of the page.  There, you will see our projection for your next bill.  Please keep in mind that these are estimates only and that they are based on your historical usage patterns.  Your actual bill may be higher or lower.

I just received a high bill alert/unusual usage alert and I definitely want to keep my electricity costs low – what do I do next?

ComEd offers multiple energy efficiency incentives that can help you save energy. Also, if you want to see energy savings tips that are personalized for your home, visit the “Ways to Save” tab.  The road to energy savings begins by adopting a few simple habits, or by changing out a few working incandescent light bulbs with comparable CFLs.

If I unsubscribe from high bill alerts/unusual usage alerts now, can I sign up again later?

If you unsubscribe by changing your preferences under the "My Home Profile and Settings" section of this website, you can re-subscribe at any time.  However, if you unsubscribe by clicking "unsubscribe" on one of the emails you receive, you cannot sign up again.

I’m currently getting my alerts via phone, but I’d prefer to get it via email. Is that possible?

Yes – you can receive your alerts by phone, email, or any combination thereof. You can update your preferences under the "My Home Profile and Settings" section of this website.

If I sign up for high bill alerts/unusual usage alerts, how often am I likely to get a notification?

Based on historical usage patterns, the average customer will receive approximately two notifications per year.  However, this number will vary from household to household depending on your actual usage patterns – you may receive anywhere from 0-12 notifications per year.

Note: alerts are not available for non-residential customers or for customers with two or more electric meters.

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